RETURN POLICY

SPECIFIC POLICIES FOR OUR ITEMS
Order Cancellation
are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.

Cancellation Policy

-Unpaid order will not be processed. If you do not need it, please simply ignore it.

-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.

-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please email for help.

Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear will not returned for safety concern.
Return shipping fees are at customer's own expense.
We do not accept returned package without notifying us upfront.
We do not accept packages returned using COD service.
Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.


How should I make a return?

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

Submitting return request by dropping an email.
Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
Please return through your local post office to avoid tax when it arrives in our country.
Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
Refund will be released within 5 working days after we received the package.


How should I make an exchange?

Return package first, as steps above.
Resend will be arranged once we get return info.



Exchange

1. Contact us within 7 days after you receive the items.

2.We will send new dress once we received the item you returned.

3.You need to pay the return shipping fee and the shipping fee of new dress.



Please carefully follow our guide:

1. Contact us within 2 days after you receive the items.

2. Provide us with photos, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.

3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.

4. The tracking number of the returned item must be provided together with the reference code issued.
$1 Days
$2 Hours
$3 Minutes
$4 Seconds